Saatva unveils a new retail location in the heart of Charlotte's upscale shopping district

The DTC mattress company’s modern retail experience arrives in the Queen's City ahead of High Point Spring Market

Saatva, America’s Smarter Luxury Sleep company, has arrived in Charlotte. The Saatva Viewing Room, situated in the trendy South Park neighborhood, is the company’s newest location and its first in the Southeast. The immersive 3,250-square-foot space was designed to be more than a standard mattress store. Saatva’s Viewing Room is the ultimate destination for an integrated mattress exploration, education, and modern retail technology experience.

“We’re thrilled to be opening our newest Viewing Room in the heart of Charlotte’s premier shopping district,” said Saatva CEO Ron Rudzin about the new Sharon Road location. “An extension of our online presence, it’s another way to experience our commitment to delivering white-glove customer service and made-to-order, premium mattresses that don’t come in a box.”  

A New Design Experience

Saatva Charlotte showcases the company’s new retail design journey. Saatva's Southeast flagship was conceptualized by Hines Collective and Ware Malcomb, an award-winning multidisciplinary architecture and design firm. Hines further integrates modern touches and emphasizes the luxuries of the brand with this new interpretation of Smarter Luxury Sleep. This perfectly complements Ware Malcomb's contemporary design and construction approach that provides elegance and sophistication in one of South Park's trendiest shopping areas. 

“One of the first elements you experience is the incredible architecture of the ceiling,” said Hines. The coved ceiling, with its undulating lines, guides visitors through the store as other design features layer on and contribute to that flow. There are numerous ‘wow’ moments throughout the interior, including a 6-by–10-foot changing digital display wall that allows customers to experience a Saatva mattress in the setting of their choice. Like all Saatva Viewing Rooms, Saatva Charlotte is designed to be a relaxed, self-guided space where customers can use technology to interact with, and learn about, products at their own pace. 

From the moment a visitor enters through the foyer, the Viewing Room aims to redefine the customer experience. With its aromatic fragrance,  subtle color palette, warm lighting,  sustainable flooring, and wall treatments, Saatva Charlotte offers an inviting respite from the city’s bustle. Further into the space, potted floral displays form a canopy under the ceiling’s gentle curves. Soft fabrics and floor-to-ceiling mirrors punctuate the walls throughout, creating a unified environment from start to finish. In keeping with Saatva's "made in America" philosophy, interior materials and finishes, including the architectural lighting, were manufactured in the U.S.A.

In addition to showcasing Saatva’s full lineup of made-to-order luxury mattresses—featuring innerspring, memory foam, latex, hybrid, adjustable air, youth, and crib options.  Saatva’s suite of organic bedding products is also on display, including the new Organic Velvet Diamond quilt and the Organic Channel Cotton quilt, perfect for upgrading one’s sleep sanctuary. 

Cutting-Edge Technology

Thanks to a partnership with Samsung, the Charlotte Viewing Room is outfitted with state-of-the-art displays and the latest behavior-sensing technology to help customers discover, personalize, and build their ideal sleep experience. In addition to the digital  “hero” wall, composed of nine Samsung VM46T-U 46-inch Full HD Ultra-Narrow Bezel Video Wall Displays,  information kiosks at each bed display allow visitors to interact with the collection at their own pace, with knowledgeable Sleep Guides on hand to assist and answer questions. 

“Samsung is committed to helping retailers provide unique and enhanced customer experiences by leveraging data and in-store behavior,” said Chris Mertens, Vice President of Sales, Display Division Samsung Electronics America. “Our continued partnership with Saatva is a testament to how our display technology and software solutions continue to improve the customer journey from the moment the consumer enters the store.”

As customers explore bedding, pillow, and other top-of-bed accessories, for example, an LED display embedded in the accessories wall changes to display pertinent product information. In the children’s bed area, kids can interact with the Flip, a 55-inch whiteboard with a touch screen for drawing. 

“Samsung’s technology allows us to optimize and automate store campaigns and the product information based on real-time integrated data to deliver the content and information that our customers care about most when shopping,” said Rudzin.

The Saatva Charlotte Viewing Room opened ahead of the Spring Market in the nearby town of High Point, creating a new shopping outpost for the residents of North Carolina to explore the best in American design and craftsmanship.  Visit the Viewing Room to discover the brand's growing selection of best-in-class luxury mattresses and eco-friendly and organic bedding products and experience what makes Saatva the Smarter Luxury Sleep company.

Viewing Room Information:
Saatva Charlotte
4425 Sharon Rd, Suite 150
Charlotte, NC 28211
Hours of operation: Monday - Friday 10 AM - 7 PM, Saturday 10 AM - 6 PM, Sunday 11 AM - 6 PM
704.336.9767
info@saatva.com

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