Home trial, warranty & returns

Mattresses

All of our mattresses come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you aren't completely satisfied, you can return for a full refund less a $99 processing fee. If you prefer, you can exchange for a $99 processing fee and we'll manufacture the new mattress for you. Just give us a call at 1-833-799-1692 and we'll take care of the rest.

Mattress Toppers

All mattress toppers come with a 180-night home trial, so you have plenty of time to decide whether it's right for your current mattress.

At this time we do not have an exchange policy for mattress toppers. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.

Bedding & Bath

All Saatva bedding and bath products come with a 45-night free returns policy.

At this time we do not have an exchange policy for Saatva bedding & bath. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.

Saatva Adjustable Bases

Saatva Adjustable Base Plus and Saatva Adjustable Base do not include a home trial and cannot be returned or exchanged.

See the Saatva Adjustable Base Plus 25-year limited warranty & Saatva Adjustable Base 10-year limited warranty for more details.

Bed Frames

All of our bed frames come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you decide to return or exchange your furniture for another during your home trial period, just give us a call and we'll come pick it up and refund your money, less a $99 processing fee.

Rugs

All Saatva bedroom rugs come with a 45-night home trial. If you aren't completely satisfied, you can return for a full refund less a $99 processing fee.

At this time we do not have an exchange policy for Saatva rugs. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.

Benches & Chairs

All of our benches, ottomans & chairs come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you decide to return or exchange your furniture for another during your home trial period, just give us a call and we'll come pick it up and refund your money, less a $99 processing fee.

If you aren't completely happy with your Saatva mattress or you decide to exchange your mattress for another Saatva mattress during your 365-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included) or start the exchange process.

You’ll only pay a $99 processing fee and we’ll take care of the rest!

Return refund info:
• Paid with credit card, return within 180 days:

Purchase price (taxes included) will be refunded back to the same credit card used for payment*

• Paid with credit card, return over 180 days:

Purchase price (taxes included) will be refunded back via check or ACH

• PayPal payment, return within one year:

Purchase price (taxes included) will be refunded back to your PayPal account

• PayPal payment, return over one year of purchase date:

Purchase price (taxes included) will be refunded back via check or ACH

• Affirm payments within one year of purchase date:

Purchase price (taxes included) will be refunded back to your Affirm account

* Customers may request a check or ACH refund if there's an issue with the original method of payment.

Note that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also call one of our friendly sleep guides for assistance 24/7.

We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them at cost to employees and associates across our network of more than 150 delivery partners.

If you aren't completely happy with your Saatva furniture, you can return or exchange* your item for another style during your 365-night home trial. Just give us a call at 1-877-672-2882. We’ll schedule a pick up of your item and issue a refund for the purchase price (taxes included) or start the exchange process.

You’ll only pay a $99 processing fee and we’ll take care of the rest!

Return refund info:
• Paid with credit card, return within 180 days:

Purchase price (taxes included) will be refunded back to the same credit card used for payment**

• Paid with credit card, return over 180 days:

Purchase price (taxes included) will be refunded back via check or ACH

• PayPal payment, return within one year:

Purchase price (taxes included) will be refunded back to your PayPal account

• PayPal payment, return over one year of purchase date:

Purchase price (taxes included) will be refunded back via check or ACH

• Affirm payments within one year of purchase date:

Purchase price (taxes included) will be refunded back to your Affirm account

*Excludes Saatva adjustable bases which are not eligible for returns or exchanges.
** Customers may request a check or ACH refund if there's an issue with the original method of payment.

Bedding and bath products returned within 45 days of the delivery date will get a full refund to the original form of payment. There are no restocking or penalty fees for used products, but we do ask that you wash any used products before returning.

To make a bedding or bath return, simply call 1-877-672-2882 or email info@saatva.com. If you received our bedding as a gift, please call us for help with your return.

At this time we do not have an exchange policy for Saatva bedding & bath products. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.